Refund Policy

Return and Refund Policy

We strive to provide quality products that meet your expectations. However, we understand that some situations may require a refund. Please read our policy carefully to understand the applicable conditions.

1. No Return of Products

• All purchases made on our site are final. No physical product returns will be accepted.

2. Refund conditions

A refund may be considered in the following situations, after a thorough assessment of your request:

• Defective or damaged product : If the product has a manufacturing defect or is damaged upon delivery, please contact us within 7 days with photos or proof of damage.
• Order error : In the event of an error on our part (for example, wrong size or model shipped), a refund may be given.
• Product not as described : If the product received does not match the description displayed on our site, we will study your refund request.

3. Refund Request Procedure

• Please contact us at contactbubukit@yahoo.com with your order number and any relevant evidence (photos, description of the problem).
• We will confirm receipt of your request and review it within 5 working days.

4. Factors Excluding Reimbursement

• Normal wear and tear of the product.
• Damage caused by improper use.
• Modification or alteration of the product.

5. Refund Period

If your request is approved, your refund will be processed within 10 business days. Depending on your payment method, it may take up to 5 additional business days for your refund to appear on your statement.

We thank you for your trust and remain available for any questions or requests for additional information.