General conditions of sale


General Conditions of Sale

1. Object

These T&Cs define the rights and obligations of each party in the context of the online sale of products offered on our site.

2. Products

  • The products offered for sale are described and presented with the greatest possible accuracy. However, we do not guarantee the total absence of errors in the descriptions or visuals of the products.
  • Product offers are valid while stocks last. If a product is unavailable after you place your order, we will notify you and offer you either a refund or an exchange, whichever you prefer.

3. Price

  • Product prices are displayed in [currency] and include all taxes (TTC), unless otherwise stated. Shipping costs are calculated separately and added at checkout.
  • We reserve the right to change our prices at any time. However, products will be invoiced based on the rates in effect at the time the order is validated.

4. Order

  • Any order implies acceptance of these T&Cs.
  • The order is confirmed once the customer has made payment. We reserve the right to refuse or cancel an order in the event of non-payment, incorrect information, or fraudulent activity.
  • Once your order has been validated, you will receive a confirmation email summarizing the details of your order.

5. Payment

  • Payments can be made by the means accepted on our site (e.g.: credit card, PayPal, etc.).
  • Payment is due immediately and in full at the time of ordering. We will only ship after confirmation of receipt of payment.
  • In case of failed payment, the order will be automatically cancelled.

6. Delivery

  • Delivery times and costs vary depending on the destination and shipping method chosen. For more details, please see our Shipping Policy .
  • We cannot be held responsible for delivery delays attributable to transport services or customs.

7. Refund Policy

  • No physical returns of products are accepted, but a refund may be considered under certain conditions. Please consult our Return and Refund Policy for more information.

8. Warranty and Compliance

  • We are committed to providing products that comply with the descriptions displayed on the site and with current legislation.
  • In the event of a defective or non-compliant product, the customer has [7 days] to contact us to request a refund.

9. Property and Risks

  • The products remain our property until full payment of the order. However, the risks of loss or deterioration are transferred to you as soon as you take possession of them.

10. Responsibility

  • We decline all liability for indirect damages related to the use of our products.
  • We do not guarantee that our site will operate without interruption, errors, or viruses. Use of the site is at the customer's own risk.

11. Applicable Law and Disputes

    • These T&Cs are governed by French law.
  • In the event of a dispute, an amicable solution will first be sought. Failing this, any dispute will be submitted to the exclusive jurisdiction of the courts of Rouen.

12. Modification of the General Conditions of Sale

  • We reserve the right to modify these Terms and Conditions at any time. The new Terms and Conditions will apply to orders placed after they are posted online.